Job Summary:

Oversees the day-to-day operation of assigned shift(s) and/or department(s) within a production, manufacturing, or

distribution/warehouse environment, ensuring associates comply with company policies and procedures. Ensures TAT

(turnaround time) targets, throughput, and quality standards are observed and met, while efficiently allocating resources,

instructing associates, and monitoring shift and individual performance.

Essential Duties:

· Supervises the associates assigned to specified departments, providing adequate resources to ensure maximum

throughput and minimum waste while monitoring all quality standards in place.

· Identifies, organizes, plans, and allocates resources; acquires and analyzes relevant information about shift and

department performance indicators.

· Identifies issues or processes that deviate from standards and takes necessary corrective action; audits

individual productivity and quality to ensure associates are meeting expected and established standards.

· Provides daily supervision of associates, including accurate record keeping, time and attendance

monitoring/approval, performance evaluations, and recommendations regarding associate advancement and/or

disciplinary procedures, up to and including issuing progressive counseling or termination for performance

below minimum expectations.

· Manages relevant distribution and/or production systems and processes (e.g., DMS, PKMS, WMS, KRONOS) to

ensure timely and accurate movement of materials and orders, and to maintain accurate payroll records.

· Tracks department processing in accordance with established TAT schedules and production goals; analyzes

staffing needs and delegates work based on volume requirements in assigned departments.

· Interviews and selects associates for hire and/or promotion; trains or oversees the training of newly hired

associates, and conducts or oversees process-update training as changes are implemented.

· Ensures that all administrative duties are completed according to established timelines and maintains HR-

related information and standardized status reporting.

· Compiles a thorough pass-down to inform the incoming shift of current operations and department status,

through an interactive crossover with incoming management staff.

· Escalates problems or issues that cannot be solved at this level to the appropriate level; keeps Senior

Management aware of all issues that may impact the shift's ability to provide and meet established service

levels.

· Maintains consistent quality assurance standards through interaction with the Quality Services team to ensure

that orders are processed completely and accurately.

Essential Knowledge, Skills and Abilities

· Prioritization skills

· Organizational skills

· Interpersonal skills

· Customer Service skills

· Problem solving skills

· Oral & Written communication skills up to high school level

· Reading comprehension skills up to high school level

· Math skills – basic arithmetic, addition, subtraction

· Critical thinking skills Reading comprehension skills

· Attention to detail

· Ability to work safely and adhere to safety guidelines in a warehouse environment

· Ability to perform repetitive manual tasks

· Ability to work independently or collaborate in a group environment

· Ability to be flexible/multi-task based on workflow demands

· Ability to maintain reasonably reliable attendance

· Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work